• VICTORIA PALACE HOTEL HOLIDAY REVIEWS

Victoria Palace Hotel, Sunny Beach
When it comes to facilities, the Victoria Palace has it all. Situated on the busy seafront promenade, guests at the Victoria Palace Hotel Sunny Beach will find a casino, a la carte restaurant, pool bar, beach bar, massage and fitness centre, pub with sky sport, outdoor swimming pools, shop, beauty salon and much more. Themore
Please don't waste your money going to Hotel Victoria Palace, Sunny Beach - Gail Price. Date of travel: Jul 2009
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I have just returned from an 11 night stay, half-board at Victoria Palace Hotel. The hotel is basically just a 'facade' - all communal areas are kept gleaming and new but the rest of the hotel experience is a sham. We had 3 rooms - one had no toilet rolls and no towels - after 3 visits to reception and 4 hours finally got these thrown at us by disgusted chambermaid, and this was on our arrival! Food was so disgusting that we ate out mainly even though we were half board. Breakfast time was like a cattle-market, on one occasion after circulating dining hall twice we took our (now cold) toast and drinks and ate in the lobby in full view of everyone. Nice! Staff were unfriendly and rude, talked between themselves instead of paying attention to guests/serving etc. Used the spa facility - once - paid 15 quid for a facemask which was so basic I could have done better myself, they used same water to wash mine and my step-daughter's faces afterwards! How revolting is that? Pool was nice but cold, on 10th day 4 year old girl actually drowned and was revived by member of public as the lifeguard (one on 'duty' even though pool full) actually was seen running away from the situation! The families were outraged and I would never, ever revisit that hotel even if they paid me. It was dirty, unkept, not enough staff, staff there were rude and couldn't be bothered, pool was deemed dangerous, food inedible during stay, room cleaning was non-existent apart from bathroom floor being cleaned. The towels were stained and when we put them in the bath for changing, they were lifted out and hung back up! In short, they just want your money and don't give a jot if you enjoy your stay or want to return.
Terrible restaurant - J and T. Date of travel: Aug 2008
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Fab hotel and lovely staff but the food in hotel was awful!!!
Hotel Victoria Palace - Jim. Date of travel: Jun 2007
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Second time at Sunny Beach and prices have gone up slightly but you can still eat & drink fairly cheaply although there are a few more expensive restuarants & pubs. ie. one pub can sell a pint of beer for 1 leva yet a pub on the next street (nearer the beach) charges 3.8 leva Overall the Bulgarians are quite friendly & helpful but there are always a minority of people who just rip you off so you always have to be careful. One of the major scams take place in Nessebar old town where you are offered to change money by people walking about the streets at a higher exchange rate than the authorised money exchangers. If you accept their deal they count legitimate leva out in front of but dont pass it to you, and as soon as your money is passed to them to do the exchange for the the leva that you've seen being counted, another person forces his way into the transaction stating not to change money in the street is illegal and quoting Bulgarian mafia etc. This interuption then gives the original person that you were doing the money exchange with the opportunity to swop the legit leva that was counted out in front of you to be swopped with useless money and the useless money is passed to your hand, which immediately you just put it in your pocket. As soon as the false money is passed to you the person that you are dealing with scarpers leaving the person that forced his way into the transaction ushering you in the other direction continuing to go on about the Bulgarian mafia etc, by the time you get to check the money again both people have disappeared from the streets. These conmen are excellent at what they do and have their timing to perfection. This is not one or two individuals doing this scam but large groups and teams of conmen and thieves. They also have minders/muscle all placed about the streets and prepared to anything if anyone wants to make any issue about being conned. The police will not help or protect you against these people but seem to turn a blind eye. The advice being to walk past anyone offering to exchange money in the street or offering cheap cigarettes -Do not deal with these people. Deal with authorised money changers/booths or banks and shopkeepers for cigarettes, etc.
I loved Sunny Beach bars and clubs - Kelli, Georgie. Date of travel: Aug 2006
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The Hotel Victoria Palace was fantastic, the food was lovely and the rooms were massive compared to others in the area. The pools were really big and I loved the swim up bar, the staff could have been a little more friendlier but other than that everything was perfect, the hairdressers and spa also make it great for relaxation! Tour Operator: First Choice
 
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