• DORCHESTER HOTEL, MINEHEAD HOLIDAY REVIEWS

Dorchester Hotel, Minehead, Somerset
It was a great hotel for all but one - K Lloyd. Date of travel: Apr 2007
Location: | * * * * * |
Service: | * * * * * |
Value for money: | * * * * * |
Regarding the lady and her daughter who said she did not smoke in her room - she is the only person we had this problem with! We ran a happy hotel with lots of banter with the guests and have a guest book full of lots of positive feed back. Never mind as Lincoln said you can please most of the people all of the time or all of the people most of the time. As for the others - well I suppose that's life. Anyway that is history now as we sold the hotel as domestic accommodation in 2007.
Bath & north-east Somerset - Lucy. Date of travel: Sep 2006
Location: | * * * * * |
Service: | * * * * * |
Value for money: | * * * * * |
Bath & north-east Somerset
Yes, it looks pretty, doesn't it! And it is on the surface a lovely establishment ... squeaky clean, quiet, excellent accommodation and a first class full English breakfast for £60 per night for a double room. Unfortunately though our weekend stay in the seaside town of Minehead was marred by the overall rude and unwelcoming attitude of the host at this central hotel. Initially when I enquired whether there was a vacancy his taciturn approach made me feel I was imposing on his time. He did, however, offer us a room, accepted my credit card which he charged for two nights, and demanded to know if I was a smoker, emphasising that the establishment was non-smoking, telling me that new smoke alarms were recently installed and would activate if I lit a cigarette in the bedroom. I assured him that although I am a smoker, I have never in my life smoked in a bedroom, and would confine my after breakfast cigarette to a puff in the garden. This was easy because the garden door was right outside our bedroom, and an ash tray was provided on the lawn table. All went well ... my daughter and I had an early night, and a good sleep, followed by a good breakfast. Our host, still unsmiling, presided over the dining room a bit like a school master, and seemed most put out when my daughter requested politely that her bacon be burnt (don't ask me why, but this is how she likes it). He brought her the burnt bacon ... which was not crisply burnt but was instead like a piece of shoe leather! She just left it on the plate. I enjoyed my breakfast immensely and we left for the day under the host's baleful stare. We both, having stayed in many English hotels, remarked on how unfriendly and disapproving his attitude was. We had a great day in Minehead, walking the seafront and enjoying the shopping and game arcades. When we returned to the hotel at around 3pm to have a rest and freshen up before going out for a meal, our host was lurking by the front door, waiting for us, and asked me sternly to step into his office! He then accused me of smoking in the bedroom, saying he had checked and could smell smoke, and there was a speck of ash on the windowsill!! I was furious, and told him I had done no such thing. My daughter backed me up, but he as good as accused both of us of lying! I suggested to him that if his assertion was true, there may be a problem with his new smoke alarms, which surely would have sounded had I lit up in the room! His response, delivered in a sarcastic tone, was "I am not the one with a problem, madam ... you are!" We had had the window open all during the sultry night so it was entirely possible his "speck" had blown in. As for the smell ... well I think that was a figment of his imagination! I was so upset that I assured him we would leave immediately, if he would reimburse me for the night to come which I had paid for in advance. This he did, handing me the cash as though it was an offensive piece of filth, between two fingers. He then stood in the passage while we packed and ushered us out the door with a supercilious smile! We booked in to the pleasant hotel next door (also non-smoking) and finished our stay in Minehead in more pleasant circumstances! I think this gentleman could use a course in public relations ... I can't help feeling he just took a dislike to us and was out to get to us, for some unknown reason. Perhaps he has a grudge against middle-aged smoking women and their teenage daughters! If I was not a smoker, he probably would have found some other bone to pick. There was only one other family staying in the hotel at the time, and they seemed similarly uncomfortable with his attitude, leaving immediately after breakfast. This experience goes to prove that no matter how well run, clean and well-appointed a hotel is, the attitude of the host/s can make for a miserable stay!
 
Hotels in Somerset User Rating
Other Hotels
Mendip House Lodge | * * * * * |
Dorchester Hotel, Minehead | * * * * * |
The following errors occured.